How we approach linguistic training for companies
When Supercomm formulates a company project, it anticipates a positive return on investment with language training built around several key elements. These elements include a linguistic audit of the company, identiﬁcation of student objectives, setting up training courses, and monitoring of courses. To do this, several essential professionals are in place to ensure the ultimate, cost-effective language learning experience.
The Key Account Manager (KAM)
Each company’s learning program is coordinated by a Supercomm KAM who is responsible for advising the company of all the program details, selecting the ideal number of partici-pants in each group, promoting the ways and means to maintain a high level of learners’ success and providing immediate feedback when program objectives are affected.
The Quality Team (QT)
Assisted by our instructors and by the Testing Manager, the QT sets up the programs, and in close cooperation with department heads during the initial language audit. Contents of these programs are validated before and after they commence. A learner’s progress is monitored throughout the course and periodic quality checks are conducted. The results of these quality checks are available to the Human Resources Department (HRD) of the client-partner.
Learners and instructors assess each other. When their level of satisfaction is below 80%, an immediate inquiry is conducted and appropriate action initiated. The Human Resources Department of the client-partner is always kept “in the loop”.
Our in-house HRD recruits instructors with diligence, paying close attention to their experience, qualiﬁcations and ability to effectively communicate with learners. In close collaboration with the Quality Team, our HRD supervises the instructors, manages their training and plans all of the necessary administrative tasks.
Supercomm’s management and staff departments work together as a team, consulting each other during the decision making process, always maintaining a clear view of the initial objectives. Subsequent decisions with relevant information is shared with our partner-client’s HRD.