Learners and instructors assess each other. When their level of satisfaction is below 80%, an immediate inquiry is conducted and appropriate action initiated. The Human Resources Department of the client-partner is always kept “in the loop”.
Our in-house HRD recruits instructors with diligence, paying close attention to their experience, qualiﬁcations and ability to effectively communicate with learners. In close collaboration with the Quality Team, our HRD supervises the instructors, manages their training and plans all of the necessary administrative tasks.
Supercomm’s management and staff departments work together as a team, consulting each other during the decision making process, always maintaining a clear view of the initial objectives. Subsequent decisions with relevant information is shared with our partner-client’s HRD.